Customer FAQs

Shipping

• I need to change my address or order, how do I do this?
• How long is shipping and delivery?

Returns

• How do I return my order?
• What is your return policy?

General

• Do you do wholesale?
• Do you have a physical store?
• Where do you source your styles?
• How can I contact Lucy in the Sky?
• Is your website safe and secure?

Sizing

• What size are your models wearing?
• Do you have a sizing chart?
• Which size should I order?

Payment

• Why am I receiving a 'Transaction cannot be processed' error at the checkout?
• How do I use my store credit?
• Why didn't I receive an email confirmation?
• What payment methods do you accept?