How do I return my order?

 Below are instructions for creating a return label:

For United States customers, if you log in you will be able to generate a pre-paid USPS return label to return your order. You can login by using the same email address at the time of ordering. Your password will be your Order #. Just go to the "My Orders" section, and click "My Orders" and choose the Order ID you would like to return see the Return Products button. No further information is required on your end, the return label has all your information. Please make sure that the style is in original condition otherwise it may be sent back to you.

*IF THERE IS AN ISSUE WITH A FAULTY STYLE OR ANY QUALITY ISSUES- PLEASE EMAIL US A PHOTO OF THE QUALITY OR DAMAGE BEFORE YOU RETURN IT. IF NO PHOTO IS SENT FOR FAULTY OR QUALITY ISSUES- YOUR ORDER WILL BE PROCESSED PER THE NORMAL RETURN POLICY*

https://www.lucyinthesky.com/shop/account/login

You may return any style for store credit by contacting us with your order details within 14 days from the delivery date of the style. Your return will be processed within 7 days of us receiving it - you will receive the store credit balance in your email, and it will be stored in your account. 

Effective September 16th, we will no longer be doing advanced store credits for orders.

For international customers, return postage is the responsibility of the recipient. Just enclose your order details in your return package and send it back to our Return Address below:

Lucy in the Sky, Inc.
808 Wall St
Fl 5
Los Angeles, California
90014
United States

In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. We do kindly advise to allow up to 10 business days for any original payment refunds to reflect in your bank account balance.