Why didn't I receive an email confirmation?

If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system.

If you did not receive an email from us shortly after, we'd suggest firstly to double check your spam/junk mail. We do see issues often with Microsoft @hotmail and @outlook emails.

If you still cannot locate it, you may have entered your email incorrectly - reach out to us at [e-mail] or via Live Chat during business hours and we will resend you your confirmation.